Warranty Policy
At recteq.shop, we stand behind the quality of our products. This Warranty Policy explains what’s covered and for how long.
Warranty Coverage
Standard Limited Warranty
All products purchased from recteq.shop are covered by a 1-year limited warranty against defects in materials and workmanship from the date of purchase.
What’s Covered
- Manufacturing defects in materials or workmanship
- Malfunction under normal household use
- Repair or replacement of defective parts
What’s NOT Covered
- Damage from misuse, abuse, or improper installation
- Normal wear and tear from regular use
- Damage from accidents, drops, or impact
- Modifications or repairs not authorized by us
- Damage from extreme temperatures, moisture, or chemicals
- Shipping damage after delivery (please report within 7 days)
How to File a Warranty Claim
- Contact our support team with your order number
- Provide photos showing the defect
- Describe how the product has been used
- Wait for our assessment (typically 1-2 business days)
Resolution Options
For valid warranty claims, we offer:
- Replacement — We ship a new or refurbished unit at no cost
- Refund — Full purchase price refunded to original payment method
- Repair — We repair the product (if feasible)
Questions?
Reach out anytime at Support@recteq.shop.