Frequently Asked Questions

Can’t find what you’re looking for? Contact us anytime at Support@recteq.shop.

Orders & Shipping

How long does shipping take?

Standard shipping typically takes 5-10 business days. Express options are available at checkout.

How can I track my order?

Once your order ships, you’ll receive a tracking number by email. You can also check order status from your account dashboard.

Do you ship internationally?

Currently we ship to addresses within the United States. International shipping may be available in the future.

Returns & Exchanges

What is your return policy?

You may return most items within 30 days of delivery for a full refund. Items must be in original, unused condition. For full details, see our Refunds & Returns policy.

Do you charge return shipping?

Return shipping is the responsibility of the customer unless the item is defective or incorrect. We provide free return shipping for defective items.

Payments

What payment methods do you accept?

We accept PayPal, Visa, Mastercard, American Express, Discover, JCB, UnionPay, Apple Pay, Google Pay, and Afterpay.

Is my payment information secure?

Absolutely. All payments are processed through industry-standard encrypted gateways. We never store your full card details.

Account

Do I need an account to order?

No, you can checkout as a guest. Creating an account gives you faster checkout, order history, and exclusive offers.

I forgot my password. How do I reset it?

Click “Lost Password” on the sign-in page and follow the instructions sent to your email.

Products

Are your products covered by a warranty?

Most products come with a manufacturer’s warranty. See our Warranty Policy for details.

Do you restock sold-out items?

Popular items are restocked regularly. Contact us to be notified when a specific item is available again.